Returns & Exchanges
We are certain that you will be delighted with your purchase. However in the event that you are not entirely happy with your order, you may return it. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
Refunds will only be processed when the item is back with us.
If you are not entirely satisfied with your purchase, or even if you just changed your mind, don't worry! We offer you a 7 day return period in which you can send us back the product(s) you have purchased. You will be responsible for the cost of returning the product(s) to us, unless the product shipment was in error on our part.
Please contact us by email, to inform us of your wish to return the product(s). We shall refund the full payment to you as soon as possible and in any event within 14 days of the date of return of the product(s).Once you have made Us aware of your right to cancel, goods must be returned to Us within 14 days.
If any adjustments, for example, bracelet resizing, are made to personalise your product(s) you may NOT return the item unsuitable. This is because a bespoke item has now been created by or for you and the item can no longer be sold as new. If the item is faulty and adjustments have been made, each case will be looked at individually before an offer of refund or exchange is made.
We do thoroughly inspect products for defects before they are dispatched, however occasionally they can get damaged during transit. Upon delivery please inspect the product(s) and notify us promptly of any dissatisfaction with your order. If you receive an item from us which is incorrect or faulty, please contact us by email to inform us and send back the product within 14 days of the dispatch date of your order with a description of the problem. In the event of you returning incorrect/faulty product(s) to us, we will also refund to you the cost of the return postage.
REFUNDS & CANCELLATIONS
When receiving a refund back on to the credit or debit card you used for the original purchase, please remember that it takes between 3 to 5 working days from the day the refund was given to show up on your statement depending on who you bank with.
RETURNS ADDRESS & INSTRUCTIONS
Please be sure to email us first before you send back your product(s). Once we have received notification of your wish to return your product(s), we ask that you send your product(s) back to us pre-paid and insured for the full purchase price; we will not be responsible for items that have been lost or damaged during transit.
Please include a brief description of the fault and your order number with your returned product(s), this will help us deal with your problem quickly and efficiently.
When returning a product please ensure you keep your proof of posting until we acknowledge receipt of goods.
Returns Address - Rebel Watches, 103 Heathway Square Shopping Centre, Castle Hill Drive, Blackheath, Johannesburg, 2195